Frequently Asked Questions

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Spentore account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

Your Spentore account is automatically activated once you have submitted the registration form after which a confirmation email is sent to you. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at [email protected]

WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?

Because you are important to us, we give you points for purchasing our products, giving reviews about them and rating them. As an added value every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. So, keep ordering and rating the products to keep earning points!

HOW CAN I TRACK MY ORDERS & PAYMENT?

After placing your orders at Spentore, you will receive an email once your order is shipped. All the information, including the order tracking details are mentioned in that email. You can use those details on the specified courier’s website to track your order.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your account main page. Here, you will be able to refund or cancel your order.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

It usually takes up to 3 working days for the orders to be delivered. In case of any public or government holidays order delivery might get delayed according to the given situation. If for no reason you do not receive your order, contact us through Whatsapp or email us at [email protected]

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate delivery fee is Rs.200/- and no handling fees

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via our local courier services.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Cash On Delivery.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any order that falls under this category should not be discarded before contacting us through Whatsapp or email us at [email protected] (if applicable).

Below are the conditions to take into notice:

1. In the event of damaged products received, we will require photo proof of the affected items and your Order Invoice in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and sending the photo to us via Whatsapp or emailing it at [email protected]

2. In the event of lost mail, we will try to locate the courier delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG /MISSING items?

We value our customers the most and want them to be fully satisfied with the products they have bought from us. Incase you are not satisfied with your delivered order in anyway, simply contact us on Whatsapp or email us at [email protected] We will look into the matter closely.

Below are the conditions to take into notice:

1. In the event that the order you've received is unsatisfactory in any way you perceive, we will require photo proof of products and your Order Invoice as well and you may be required to send us back the products for close inspection and review before a decision is made to re-send the order to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you've received the wrong items, we will require photo proof of the wrongly sent items and Order Invoice and after reviewing, we'll re-send the correct items to you at no cost, subject to availability.

4. In the event you've received your order with a missing item, we will require you to email us a clear photo proof of your Order Invoice on Whatsapp or [email protected] and after which, kindly give us a call at (+92) 3002999225 and our customer service team will attend to you to find out more before a decision is made to re-send the missing item to you at no cost, subject to availability.

I AM HAVING PROBLEMS ACCESSING Spentore.com. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As Spentore.com uses some of the latest graphics designs and is constantly updated which may not be supported in lower version of browsers, it is recommended that you use the latest versions of the browsers to access our Store. If you are using the latest browsers, simply clear your cache to fix the problem. Incase the problem persists, simply leave us a message on Whatsapp to look into the matter. Your feedback is very important to us.

Happy Shopping.
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